When you buy technology and lifestyle products online from Becextech you can shop with confidence that we have sourced the top brands of the latest gadgets at the most competitive prices.
The products we sell have been thoroughly tested for quality and reliability before going on the market – but we recognise that things don’t always go according to plan, so we offer you free support during the warranty period on gadgets you buy from us.
We understand your frustration and disappointment when the item doesn’t work or breaks down during the warranty period. We’d like to assure you that we’re as keen as you are for you to have an enjoyable, trouble-free buying experience, and we’ll do whatever we can to resolve any issues that you might have. This page outlines our warranty support services, and you can find the full terms of the Becextech warranty here.
Faulty items and how to claim the warranty
If a product doesn’t work when you receive it or breaks down during its warranty period, please contact us immediately. In many cases the issue can be solved quickly and easily by our experienced technical staff, and you may not need to return the product to us for repair.
If online troubleshooting does not resolve the problem, Technical Support will let you know what to do next.
Please use the original packaging if possible, and pack the product carefully using foam to protect it from damage in transit. To help us assess your warranty claim we ask you to include these documents in the package:
the invoice that you received when you bought the product; and
a completed Becextech New Zealand Return Authorisation Card. Please download and print a Return Authorisation Card and complete the form carefully. Describe the fault in some detail, and be sure to include the product serial number (or its 15-digit IMEI number if it is a mobile communications device).
Please also be aware that if you forward an item without the required documentation it may be returned to you with a charge of $10.00. If we find that the product is not faulty or is out of warranty, a charge of $65.00 may apply.
Our goods come with guarantees under the Consumer Guarantees Act that cannot be excluded. If the goods fail to comply with any of the Consumer Guarantees, you are entitled to have the goods repaired, replaced, or the price you paid for the goods refunded to you. You may be entitled to compensation for a failure of a substantial character or for reasonably foreseeable loss or damage.
Replacement and repair under warranty
We will replace any product that is considered to be “Dead on Arrival” provided that you have returned it to us in original condition within 7 days. Other products will be assessed and repaired. The time we need to complete repairs depends on the availability of components and software. Once the repairs are completed we will email you to let you know that the product is ready to be collected from our service centre or sent back to you.