Important! If you are an Australian customer - please take a look at our Australian website www.becextech.com.au

Shipping & Returns Policy

The goods will be sent directly to your homedoor via our international couriers depending on the location.

All Orders will be processed within 3 - 7 business or 3 - 10 business days as soon as order is verified and approved. During this time, BecexTech may verify the validity for most orders placed via Credit Card due to increasing number of internet fraud. 

The delivery lead time will be about 2 - 4 business days throughout New Zealand wide as soon as order get dispatched provided that there is no delay from courier side or due to other external factor. Delivery to rural area may takes longer than usual.

Note: BecexTech does not ship to PO.BOX therefore physical address must be supplied.

Return Policy

At BecexTech, we ensure that you will not regret with your purchase. 

BecexTech offers 7 days ELF(Early Life Failure) or DOA return policy. You must notify us as soon as the product stopped working. Any DOA products will be replaced immediately as soon as it has been assessed. All accessories, items returned must be in original condition or product will be repaired instead.

BecexTech also offers 14 days POM(Peace-Of-Mind) return policy. All POM returned product will incur charge for re-stocking fees. The charge may varied depending on the item condition. However, BecexTech reserve the right to refuse the return if the product is not in reasonable condition.

Apart from that, BecexTech also accepted the return that is caused by human error such as wrong description, wrong colors. No charge will apply. The replacement will be sent out immediately as soon as wrong product is assessed. The same policy applied, wrong item must be in a original condition. This incident must be reported to us within 48 hours.

Should any of above scenarios applied, please contact us as soon as possible. This is to ensure the return will be honored. We will evaluate your request and issue you with an email with Return instructions. We may need to get more clarification on the problem reported before we can issue return authorisation this is done to provide enable faster returns processing later.

Generally, all refund and replacement will be finalized in 5 - 7 business days from receipt of returned goods. Refunds are paid via the original method of payment used for purchase.

Insurance

We strongly recommend you to insurance your order as there might be possibility that you order will be damaged and lost on delivery. Insurance is optional and the fees is all on the product page. The fees vary depending on the value of the goods.

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