Important! If you are an Australian customer - please take a look at our Australian website www.becextech.com.au

Extended Warranty Information

BecexTech now offers Extended Warranty leading class warranty solutions within New Zealand.

Advanced Product Care Key Features:

  • Manufacturer Warranty Terms: You can be rest assured that your product will be covered by industry standard manufacturer warranty terms depending on the plan purchased plus the following benefits:
  • No Lemon Guarantee: After the 2nd repair and upon the event of any 3rd repair We will under the terms and conditions of this PSP at Our discretion provide a comparable model replacement for our faulty product. Total accumulated repairs costs will not exceed original purchase price of product.
  • $1200 Replacement: For faulty items that cannot be viably repaired up to the retail value of $1200 including GST, We may replace the product with a similar specification product. Product Health Check: During the period of Your PSP You will receive one health check contact to ensure Your product is properly maintained and in good working order.
  • Loan Product: If Your product is the subject of a valid claim and is out being repaired for longer than 10 business days (excluding freight times), We will endeavour to provide You with a loan product upon written request by You to Us within 7 days after the 10 business days have passed and at Our discretion. You are responsible for any damages to this loan product and must return it in good order before receipt of Your repaired / replaced product. We will deliver the loan product if Your location is within 30km of the place of original purchase. If You are outside this area you will need to make arrangements with our claims administrator. Product Limitations apply based on availability.
  • Normal Wear & Tear: Failures from normal Wear and Tear including from dust exposure is covered as a result of normal usage (including remote controls) within manufacturer care specifications.
  • Transferable: This PSP can be transferred to a new owner provided notification
  • of a receipt / proof of transfer is sent to Us within 10 days of Your product being resold / transferred. You can call our customer service team for more information.
  • No Fuss Claim Process
  • And MORE

All extended warranty offer and fees are available on product page. Please note that if you are buying Camera Kit, only camera will be covered not the lens

Making claim steps(as easy as A-B-C)

  1. The customer simply email our friendly Customer Service to obtain RMA number
  2. Purchase will be verified
  3. and a job will be logged and allocated for repair

Please note that extended warranty is only active when standard 1 year warranty is expired.

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