Important! If you are an Australian customer - please take a look at our Australian website www.becextech.com.au

Extended Warranty Information

BecexTech now offers Extended Warranty leading class warranty solutions within New Zealand.

Advanced Product Care Key Features:

  • Manufacturer Warranty Terms: You can be rest assured that your product will be covered by industry standard manufacturer warranty terms depending on the plan purchased plus the following benefits:
  • No Lemon Guarantee: After the 2nd repair and upon the event of any 3rd repair We will under the terms and conditions of this PSP at Our discretion provide a comparable model replacement for our faulty product. Total accumulated repairs costs will not exceed original purchase price of product.
  • $1200 Replacement: For faulty items that cannot be viably repaired up to the retail value of $1200 including GST, We may replace the product with a similar specification product. Product Health Check: During the period of Your PSP You will receive one health check contact to ensure Your product is properly maintained and in good working order.
  • Loan Product: If Your product is the subject of a valid claim and is out being repaired for longer than 10 business days (excluding freight times), We will endeavour to provide You with a loan product upon written request by You to Us within 7 days after the 10 business days have passed and at Our discretion. You are responsible for any damages to this loan product and must return it in good order before receipt of Your repaired / replaced product. We will deliver the loan product if Your location is within 30km of the place of original purchase. If You are outside this area you will need to make arrangements with our claims administrator. Product Limitations apply based on availability.
  • Normal Wear & Tear: Failures from normal Wear and Tear including from dust exposure is covered as a result of normal usage (including remote controls) within manufacturer care specifications.
  • Transferable: This PSP can be transferred to a new owner provided notification
  • of a receipt / proof of transfer is sent to Us within 10 days of Your product being resold / transferred. You can call our customer service team for more information.
  • No Fuss Claim Process
  • And MORE

All extended warranty offer and fees are available on product page. Please note that if you are buying Camera Kit, only camera will be covered not the lens. Your rights and remedies under extended warranty operate alongside, and in addition to, your rights under the Consumer Guarantees Act 1993 (CGA).

Making claim steps(as easy as A-B-C)

  1. The customer simply email our friendly Customer Service to obtain RMA number
  2. Purchase will be verified
  3. and a job will be logged and allocated for repair

Please note that extended warranty is only active when standard 1 year warranty is expired.

Your right to cancel

We understand that all customer needs are different. If within 7 days of the date of purchase, you decide for any reason whatsoever that extended warranty does not suit your needs, you may cancel this cover using the contact details below. You may also cancel your extended warranty Cover where we have failed to comply with our disclosure obligations under the Fair Trading Act 1986. If you do decide to cancel, you will receive a full refund of the purchase price of your extended warranty Cover.

Summary of cover

Features CGA BXT APS Care
Type of good or service covered
Applies to goods or services of a kind ordinarily acquired for personal ,domestic or household use to the extent not acquired for resupply in trade ,consuming in production/
manufacture or repairing or treating in trade other goods or fixtures.
Applies to all types of products sold by us
Terms Commences from date of purchase and ends after a reasonable period of time, as determined by factors applicable to the specific guarantee. Commences on expiry of Your Product’s standard warranty
Coverage If the failure can be remedied,the supplier is able to choose to repair or replace the goods,or refund the purchase price. If the failure cannot be remedied,isn’t remedied in a reasonable time, is of a substantial character, then a consumer has the option to replace or repair the goods or refund the purchase price. Allows claims in the event that the applicable product fails to operate properly due to an Eligible Fault, subject at all times to the terms and conditions. If a suitable replacement cannot be found,we will offer you a store credit or cash settlement.
Replacement If the failure can be remedied,the supplier is able to choose to repair or replace the goods or refund the purchase price. If the failure cannot be remedied ,isn’t remedied in a reasonable time, is of a substantial character then a customer has the option to replace or repair the goods or refund the purchase price. Repair and other remedies maybe available in other circumstances Yes – if your product suffers from an Eligible Fault then we will replace it for you. If a suitable replacement cannot be found we will offer you a store credit or cash settlement

 

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